Frequently Asked Questions (FAQs)
Welcome to GalaxyStore’s FAQ section! Below you’ll find answers to the most commonly asked questions about our products, orders, shipping, and policies.
1. What products do you sell at GalaxyStore?
GalaxyStore specializes in a wide variety of gift items including home décor, personalized gifts, lifestyle accessories, seasonal items, and more—perfect for every occasion.
2. How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.
3. What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure digital payment options.
4. Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours of placement. Please contact our support team as soon as possible at support@galaxystorehub.com for assistance.
5. How do I track my order?
Once your order ships, we’ll email you a tracking number. You can track your package through the carrier’s website or via your GalaxyStore account dashboard.
6. What are your shipping options and how long does delivery take?
We offer Standard (5–8 business days) and Expedited (2–4 business days) shipping. International shipping may take 7–15 business days depending on the destination. Learn more in our Shipping Policy.
7. Do you ship internationally?
Yes! We ship to select international countries. Customs duties or taxes may apply depending on the destination country.
8. What is your return policy?
We accept returns within 14 days of delivery for most items. Items must be unused and in original condition. Check out our full Return & Refund Policy for more details.
9. What if my order is damaged or incorrect?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving the package with your order number and photos of the issue, and we’ll make it right.
10. Is shopping on GalaxyStore secure?
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your personal and payment information is protected.
11. How can I contact customer support?
You can reach us at:
📧 Email: support@galaxystorehub.com
📞 Phone: []
💬 Or via the Contact Us form on our website.