Refund and Return Policy 

Thank you for shopping with Galaxy Store. We value your satisfaction and want you to feel confident with every purchase. Please review our return and refund policy carefully.

Returns

You may return most eligible items within 14 days of delivery. To qualify for a return:

  • Items must be unused, in original condition and packaging.
  • A valid receipt or proof of purchase is required.

Non-returnable items include:

  • Personalized/customized products
  • Perishable items (e.g., flowers, chocolates)
  • Gift cards
  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved:

  • A refund will be processed to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges

We only replace items that are defective, damaged, or sent in error. To request an exchange, email us at support@galaxystorehub.com  with your order number and photo evidence.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend a trackable shipping service, as we are not responsible for items lost during return transit.

Seasonal & Holiday Gifts

Seasonal items (e.g., Valentine’s, Christmas, Mother’s Day gifts) must be returned within 7 days of delivery and before the holiday date to be eligible for a refund or exchange.

  • Returns requested after the holiday will not be accepted unless the item is defective or incorrect.
  • Personalized seasonal items are non-returnable.

How to Start a Return

Please email support@galaxystorehub.com with:

  • Order number
  • Reason for return
  • Photos (if applicable)

We will respond with next steps and return instructions.

Need Help?

For questions or assistance, contact us:
📧 support@galaxystorehub.com
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